Last Updated: January 2026

At Arch Beauty, we want you to love your skincare experience. If you’re not satisfied with your purchase, we’re here to help.

Eligibility for Returns

You may request a return if:

  • The product is unused, unopened, and in its original packaging
  • The request is made within [7] days of delivery
  • Proof of purchase is provided

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used skincare products
  • Damaged products caused by misuse
  • Gift cards or promotional items

Return Process

To initiate a return:

  • Contact us at info@archbeautyshop.com or +971 58 9712107
  • Provide your order number and reason for return
  • Our team will guide you through the process

Refunds

Approved refunds will be processed to the original payment method

Refunds are completed within [7-14] business days after inspection

Shipping fees are non-refundable unless the product is defective

Exchanges

Exchanges are offered for defective or damaged items only.

Subject to product availability

 

Damaged or Incorrect Orders

If you receive a damaged or incorrect product, contact us within 24 hours of delivery for immediate assistance.

Contact Us

For return or refund inquiries, contact: